Cisco and Salesforce have announced a strategic alliance to offer cloud communications solutions to businesses. The two companies will jointly develop and market solutions that join Cisco’s collaboration, IoT and contact center platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.
New integrations will include:
Collaboration: Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. With this integration, joint customers will be able to communicate in real-time using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps.
IoT Services: Cisco Jasper and the Salesforce IoT Cloud will integrate to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services. Cisco Jasper provides real-time visibility into launching, managing and monetizing IoT devices at every stage of their lifecycle.
Customer Service: The two market leaders in customer service are teaming up to deliver a complete customer service solution, from communications infrastructure to an integrated, intelligent agent desktop experience, leveraging Cisco’s Unified Contact Center Enterprise and Salesforce Service Cloud.
Excited to be working with @Cisco and @ChuckRobbins on exciting new IOT solutions for our customers. https://t.co/wXzD4Eu2mF pic.twitter.com/Ztv1cvCs5c
— Marc Benioff (@Benioff) September 22, 2016
Great partnership with @salesforce - two market leaders delivering great value for our customers @Benioff @Cisco https://t.co/hi5DO2u84u
— Chuck Robbins (@ChuckRobbins) September 22, 2016
Rowan Trollope, SVP and GM of IoT and Applications Groups, Cisco
Cisco wants to deliver simple, magical experiences. Our goal is for technology to fade into the background so people can get their best work done. Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today so they can become more productive.
Ryan Aytay, EVP of Strategic Product Alliances, Salesforce
We’re thrilled to announce this strategic alliance with Cisco, which will simplify the customer experience across sales, service and IoT and empower our mutual customers to be far more productive.
