HP recalls laptops over fears they could overheat and catch fire
The worldwide recall comes after reports in the United States that one owner suffered first-degree burns
COMPUTER giant HP is recalling a range of its laptops and workstations over fears their batteries could overheat and burst into flames.
It's urging customers to check the model of their computer and its battery because it could cause a fire.
The move comes after the United States Consumer Product Safety Commission reported HP had received eight reports of the batteries overheating or melting, with one owner suffering first-degree burns to their hand.
Three other incidents caused damages worth £3,300 ($4,500).
The laptops were sold around the world between December 2015 and December 2017 and were also sold as separate accessories.
Here are the computers which could be affected:
- Probook 640 G2
- Probook 645 G2
- Probook 650 G2
- Probook 650 G2
- Probook 640 G3
- Probook 645 G3
- Probook 650 G3
- Probook 655 G3
- Zbook 17 G3
- Zbook Studio G3
- X360 310 G2
- Pavillion x360
- ENVY m6
- 11 Notebook PC
To check if your laptop is affected, you can download a tool from HP's website.
If it identifies your laptop as being affected, you'll get the chance to put your computer into "Battery Safe Mode".
This will allow you to carry on using your laptop safely by using its mains adaptor instead until a HP technician can replace it free of charge.
A spokesman for HP told The Sun Online: "We recently learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern.
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"We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries.
"This action pertains to approximately 0.1 per cent of the HP systems sold globally over the past two years.
"Customers can visit HP’s site to learn if their battery should be replaced.
"Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source."
The Sun Online has asked HP how many affected laptops it has sold in the UK.
Find out what your rights are if a safety warning or recall is issued with The Sun Online's guide.
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