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Microsoft Scores With Outlook.com

This may surprise you, but I find Microsoft's Outlook.com to be a near-perfect email system.

February 20, 2013
Review: Microsoft Outlook 2013

You have to laugh at the fact that it took more than a decade for Microsoft to transition from Hotmail to Outlook.com. The company was clearly baffled by Hotmail in every way.

First of all, Hotmail sounds like some sort of sex service. I was stunned when Microsoft bought it and its customers. I was further stunned when the company failed to change its name to something that sounded more normal, like Microsoft Mail. Actually, microsoftmail.com does exist and now forwards to Outlook.com, which actually forwards to mail.live.com.

Well, that's finally over and now we have Outlook.com with a whole new look and feel.

NOT GOOFY, NOT EXCITING
The company finally gussied up the user interface, making it quasi-Metro in appearance. Actually, it is quite boring, especially when compared with the mess that is Gmail.

Outlook cannot be mistaken for anything zany; it looks slick, modern, and, surprisingly, not that dull. The drop down View menu is worth noting because the options are All, Unread, Contact, Groups, Newsletters, Social Updates, and Everything Else. I'm not sure what "Everything Else" even means. Isn't it the same as All? Or is it some subset outside the already categorized views? It makes no sense. This may be the single flaw of the product.

GEARED TOWARD ORGANIZATION
Then there is Newsletters. How can the program differentiate a newsletter when it appears as email? Well, I clicked on it and lo and behold the Yelp newsletter appeared. Obviously there is some way of signifying this category to Outlook. OK, I'll figure that out myself.

But then I discovered a category expander. At first, I thought it was weird, then realized it was very useful. When I open the newsletter, there is a title and a line of text that looks like it is extracted from the header. But there are two new word objects. One says Schedule Cleanup, with the date 1/23. This creates a scheduled removal for this email or you can archive it into any folder you can dream up. Nice.

Next to this is Email, namely Newsletters. You click on this and get a drop down menu that indicates you can bin sort this email into any number of searchable categories such as Bills, Documents, Family, Groups, Newsletters (which is pre-checked), or Photos. So these are some sort of subcategories of the View drop down menu.

I'm guessing that this sort of thing, since you can add you own folders, could be a very powerful tool within certain types of complex organizations, such as an engineering firm.

AMAZING FUCTIONALITY
The new mail composition, file attachment function, and mail editing is superb and intuitive to anyone who uses any sort of email program. It is also far better than Google or Yahoo.

My readers know I dislike Windows 8 and they will probably be shocked that I seriously like this product. It is exact perfection for an online mail system. It's simple, intuitive, elegant, and functional. The team at Microsoft who put this together should be given a raise and put on the Windows 9 team immediately.

Outlook.com is the new standard to beat. Good work.

You can Follow John C. Dvorak on Twitter @therealdvorak.

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About John C. Dvorak

Columnist, PCMag.com

John C. Dvorak is a columnist for PCMag.com and the co-host of the twice weekly podcast, the No Agenda Show. His work is licensed around the world. Previously a columnist for Forbes, PC/Computing, Computer Shopper, MacUser, Barrons, the DEC Professional as well as other newspapers and magazines. Former editor and consulting editor for InfoWorld, he also appeared in the New York Times, LA Times, Philadelphia Enquirer, SF Examiner, and the Vancouver Sun. He was on the start-up team for C/Net as well as ZDTV. At ZDTV (and TechTV) he hosted Silicon Spin for four years doing 1000 live and live-to-tape TV shows. His Internet show Cranky Geeks was considered a classic. John was on public radio for 8 years and has written over 5000 articles and columns as well as authoring or co-authoring 14 books. He's the 2004 Award winner of the American Business Editors Association's national gold award for best online column of 2003. That was followed up by an unprecedented second national gold award from the ABEA in 2005, again for the best online column (for 2004). He also won the Silver National Award for best magazine column in 2006 as well as other awards. Follow him on Twitter @therealdvorak.

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