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Widespread iTunes Connect issue presenting wrong user name and apps for developers (Update: Resolved)

iTunes Connect, Apple’s portal where developers manage software published on the App Store, is presenting many users with a widespread issue this morning. Several users are reporting logging in with their own credentials and being presented with both the name and apps of other iTunes Connect users, including upcoming, unreleased versions of apps. 9to5Mac has corroborated the errors with iTunes Connect.While the iTunes Connect issue is presenting users with other developers’ names and apps, actions within the developer portal error out preventing any more potential issues for now. However, information including personal name, company name, email address, and apps published and unreleased are shown creating a major privacy issue.

Many users are reporting the incorrect accounts being displayed belonging to big companies including H&R Block, Viacom (as seen with the Nickelodeon photos below), BlackBerry, Time, and larger business accounts. It seems many developers are seeing the same set of incorrect accounts.

It’s unclear if the issue originated internally or externally. In 2013, Apple faced a weeks-long system outage of its Developer Center following a security breach. We’ll update as this situation develops.

Update 1: About a half hour after users began reporting the issue, Apple appears to have temporarily taken iTunes Connect offline. The company has not updated now updated its developer system status dashboard to reflect the issues. The iTunes Connect iOS app appears to continue to function correctly.

iTunes Connect Viacom Nick

Update 2: Apple now acknowledging the issue on its developer system status dashboard about 90 minutes after it began.

iTunes Connect issue

Update 3: Apple detailing TestFlight issues now as well.

TestFlight outage

Update 4: iTunes Connect services are beginning to come back online now with correct user login information.

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Comments

  1. vtcajones - 9 years ago

    Yep, definitely logged in to someone else’s account. Someone at Apple is about to have a bad time.

  2. chrisl84 - 9 years ago

    Wonder how that could happen, if that ever happened with iCloud man oh man all hell would break loose!

    • Zac Hall - 9 years ago

      Pretty wild. You’re right about that.

  3. Rick (@rickvdl25) - 9 years ago

    iTC App is still online and working.

  4. Noel Chenier - 9 years ago

    Dear Noel,

    We’ve sent you a new message about your app, Learn Photo365 iPhotography Assignment Generator for photoaday, photo365, project365, or selfie 365 challenges ( 571827939 ). To view or reply to the message, go to Resolution Center on iTunes Connect.

    Regards,

    App Review

    Anyone out there logged into my account and can tell me what the message says, since I can’t?

    • Zac Hall - 9 years ago

      Uh oh, try the iOS iTunes Connect app.

      • Noel Chenier - 9 years ago

        Hadnt thought of that…
        But it only shows me the status of METADATA REJECTED.
        No resolution center… :(
        Guess I have to wait until the web portal is back up.

    • Suyu Zhang - 9 years ago

      SAME HERE!

      My app was in review this morning and now I got a message from iTunes connect but I couldn’t open resolution center!

      Any helps?

  5. crichton007 - 9 years ago

    Is it just me or does anyone else expect the “Apple System Status” to automate the reporting of systems that go down rather than requiring an employee to go and update the system manually once a problem is too well publicized to ignore?

Author

Avatar for Zac Hall Zac Hall

Zac covers Apple news, hosts the 9to5Mac Happy Hour podcast, and created SpaceExplored.com.