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Google Explains Racist Maps Results

Google said the gaffe was a "mess up" and that it was "deeply upset by this issue."

By Chloe Albanesius
May 21, 2015
Google Maps White House slur

Google on Thursday apologized for a Maps mishap that directed users to the White House when a racist term was searched.

In a blog post, Jen Fitzpatrick, vice president of Engineering and Product Management at Google, said the gaffe was a "mess up" and that Google was "deeply upset by this issue."

At issue was a search for "n***** king" and "n***a house," which returned results for the White House. Google quickly apologized and promised a fix, but went into more detail this evening.

What happened? A Googlebomb, basically.

"Certain offensive search terms were triggering unexpected maps results, typically because people had used the offensive term in online discussions of the place," Fitzpatrick wrote. "This surfaced inappropriate results that users likely weren't looking for."

If people use a certain term over and over, Google learns that behavior to serve the most relevant results. Usually, this is beneficial for all involved, but occasionally, it can lead to random terms unintentionally being associated with unrelated (or unflattering) people or things. Remember George W. Bush and "miserable failure" or Dan Savage vs. Rick Santorum?

In 2007, Google said it had started "minimizing the impact of many Googlebombs." Today, Fitzpatrick said the company is "building upon" those efforts, and has "started to update our ranking system to address the majority of these searches."

"This will gradually roll out globally and we'll continue to refine our systems over time," she said. "Simply put, you shouldn't see these kinds of results in Google Maps, and we're taking steps to make sure you don't."

It's been an eventful month for the Google Maps team. Last week, it was forced to temporarily suspend its Map Maker feature, which let users edits Maps, after pranksters made some inappropriate additions to the product. Most recently, someone edited the map to display an Android robot peeing on the Apple logo hidden among the streets of Rawalpindi, Pakistan.

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About Chloe Albanesius

Executive Editor for News

I started out covering tech policy in Washington, D.C. for The National Journal's Technology Daily, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. After a move to New York City, I covered Wall Street trading tech at Incisive Media before switching gears to consumer tech and PCMag. I now lead PCMag's news coverage and manage our how-to content.

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