Dell reveals list of third-party software it will support

Dell Technologies has revealed the list of software it will support under its ProSupport Plus for Enterprise, sold on Dell EMC products.

CRN broke news that Dell would move into support for third-party software on 18 July and immediately requested a list of the supported products. That list was finally delivered to us yesterday, 29 July, with no reason offered for the delay.

The list arrived with an on-background comment to the effect that “We would like to emphasise that Dell Technologies’ strategy is absolutely not to take away some support revenue from its technology partners.”

After reading the list of supported software, CRN can suggest that even if Dell did want to compete with its partners it would be doing so on a very narrow front: the list below mentions just 31 products from a dozen vendors. Two of those vendors are Dell EMC itself and VMware. Five are operating system vendors, so don’t really impinge on many partners’ offerings.

Throw in the fact that the support is offered only for Dell Technologies’ highest-end services offering, aimed at the big end of town, and the prospect of Dell supporting software looks less-threatening still.

Even the vendors on Dell’s list probably don’t mind it stepping into support for their products: big customers often prefer one throat to choke, so Dell’s just meeting that desire while still enabling vendors to make a sale.

Here’s the full list for readers’ reference and/or interest.

Manufacturer	Product	Supported By
AeroHive	HiveManager	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Big Switch Network	Big Cloud Fabric	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Big Switch Network	Big Manufacturing Fabric	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Canonical Ltd	Ubuntu	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
CentOS	CentOS Supported on Scality on Dell SD7000-S and SD630S only	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Citrix	XenDesktop U.S. and EMEA only	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Dell EMC	FluidFS NAS	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Dell EMC	OpenDaylight Networking	ProSupport or ProSupport Plus on the server
Dell EMC	OpenManage Suite	ProSupport or ProSupport Plus on the server
Dell EMC	SupportAssist	ProSupport or ProSupport Plus on the server
Microsoft	Windows Server Through Microsoft's Extended Support End	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Microsoft	Windows Storage Server	ProSupport, ProSupport Plus *OEM only
Ocarina	Ocarina	• ProSupport, if software was purchased from Dell EMC • ProSupport Plus, regardless of where software was acquired
Red Hat	High-Availability Add-on	• ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Red Hat	Linux	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Red Hat	Smart Management Add-on	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Ruckus	Cloudpath	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
Ruckus	ZonePlanner	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
SUSE	SUSE Linux	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
SUSE	SUSE Linux Enterprise High-Availability Extension	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	Cloud Foundation (VCF)	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	Horizon	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	NSX	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	SDDC Manager	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	Site Recover Manager	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	vCenter Server	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	vCloud Suite	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	vRealize	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	vSAN	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired
VMware	vSphere ESXi	ProSupport, if software was purchased from Dell EMC ProSupport Plus, regardless of where software was acquired