Skip to Main Content
PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Exclusive: iPhone Owners Not That Jazzed About Upgrading

Only 18 percent of iPhone owners want to trade in their existing devices for an iPhone 11 this year, a new survey of iPhone owners finds.

By Sascha Segan
October 7, 2019
Will You Upgrade to iPhone 11

Apple iPhone owners are hanging onto their phones for longer and longer, and aren't interested in this year's super-expensive upgrades, according to a survey of US iPhone owners conducted exclusively for PCMag.com.

The Why Axis Bug Of the 650 iPhone owners surveyed, only 18 percent said they planned on upgrading this year. Sixty-one percent said they wouldn't pay more than $599 for a new iPhone, and 69 percent said they expect to hang onto their next phone for two years or longer.

iPhone Price Survey

But given that 37 percent of people say battery life is their chief complaint about existing iPhones, one of the top results in our iPhone testing might convince them to upgrade—the materially longer battery life we're seeing on the new iPhone 11 Pro and 11 Pro Max ($1,099.99 at Verizon) .

A New Phone Every Year? Not Anymore

While the tech press writes about iPhones like people get a new phone every year, that's just not the case. According to Statista, most people hang onto their phones for between two and three years. Statista sees that number going down in the future, possibly as the 5G transition brings radical new capabilities each year from 2020 to 2024.

iPhone Keep Survey

Those radical new capabilities aren't coming right now, though. This year's new phones are generally just bringing more cameras at a high price, and that may not be enough to coax $1,000 out of potential buyers' wallets.

That may change next year, if the rumors about the 2020 iPhones are true. Next year's phones are rumored to have a new design and to use 5G networks, which will be much more widespread by September 2020.

So there are probably a lot of people with older iPhones hanging onto them or picking up the lower-cost iPhone 8 and XR to save their pennies for a rumored blockbusting 2020 release. We'll have to see next year.

Apple's 2019 Event in 2 Minutes
PCMag Logo Apple's 2019 Event in 2 Minutes

Like What You're Reading?

Sign up for Fully Mobilized newsletter to get our top mobile tech stories delivered right to your inbox.

This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time.


Thanks for signing up!

Your subscription has been confirmed. Keep an eye on your inbox!

Sign up for other newsletters

TRENDING

About Sascha Segan

Lead Analyst, Mobile

I'm that 5G guy. I've actually been here for every "G." I've reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also write a weekly newsletter, Fully Mobilized, where I obsess about phones and networks.

Read Sascha's full bio

Read the latest from Sascha Segan