Hewlett Packard Enterprise (HPE) released firmware updates for a number of its Serial-Attached SCSI solid-state drives to prevent their failure at exactly 32,768 hours of operation time.
The devices are used in multiple server and storage products for enterprise, such as HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200.
The abnormal expiration time translates to 3 years, 270 days and 8 hours, a lot less than the normal lifespan of these products. For some of them, the warranty can be extended to up to five years.
Dire notification
The warning came through a customer bulletin from the HPE support center and notes that the SSD failure caused by the bug makes both the drive and the data on it unrecoverable.
Restoring the data would be possible "from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive."
In total, HPE lists 20 drives affected by the issue. For the time being, a fix is available for only eight of them since November 22. For the rest of them, the company plans to release a firmware update in the second week of December.
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HPE Model Number
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HPE SKU
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HPE SKU DESCRIPTION
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HPE Spare Part SKU
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HPE Firmware Fix Date
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VO0480JFDGT
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816562-B21
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HP 480GB 12Gb SAS 2.5 RI PLP SC SSD
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817047-001
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11/22/2019
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VO0960JFDGU
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816568-B21
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HP 960GB 12Gb SAS 2.5 RI PLP SC SSD
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817049-001
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11/22/2019
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VO1920JFDGV
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816572-B21
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HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD
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817051-001
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11/22/2019
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VO3840JFDHA
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816576-B21
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HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD
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817053-001
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11/22/2019
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MO0400JFFCF
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822555-B21
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HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2
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822784-001
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11/22/2019
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MO0800JFFCH
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822559-B21
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HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2
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822786-001
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11/22/2019
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MO1600JFFCK
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822563-B21
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HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2
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822788-001
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11/22/2019
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MO3200JFFCL
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822567-B21
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HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2
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822790-001
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11/22/2019
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VO000480JWDAR
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875311-B21
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HPE 480GB SAS SFF RI SC DS SSD
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875681-001
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Week of 12/9/2019
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VO000960JWDAT
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875313-B21
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HPE 960GB SAS SFF RI SC DS SSD
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875682-001
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Week of 12/9/2019
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VO001920JWDAU
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875326-B21
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HPE1.92TB SAS RI SFF SC DS SSD
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875684-001
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Week of 12/9/2019
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VO003840JWDAV
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875330-B21
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HPE 3.84TB SAS RI SFF SC DS SSD
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875686-001
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Week of 12/9/2019
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VO007680JWCNK
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870144-B21
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HPE 7.68TB SAS 12G RI SFF SC DS SSD
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870460-001
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Week of 12/9/2019
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VO015300JWCNL
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870148-B21
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HPE 15.3TB SAS 12G RI SFF SC DS SSD
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870462-001
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Week of 12/9/2019
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VK000960JWSSQ
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P06584-B21
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HPE 960GB SAS RI SFF SC DS SSD
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P08608-001
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Week of 12/9/2019
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VK001920JWSSR
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P06586-B21
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HPE 1.92TB SAS RI SFF SC DS SSD
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P08609-001
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Week of 12/9/2019
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VK003840JWSST
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P06588-B21
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HPE 3.84TB SAS RI SFF SC DS SSD
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P08610-001
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Week of 12/9/2019
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VK003840JWSST
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P11329-B21
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HPE 3.84TB SAS RI LFF SCC DS SPL SSD
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P11360-001
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Week of 12/9/2019
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VK007680JWSSU
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P06590-B21
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HPE 7.68TB SAS RI SFF SC DS SSD
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P08611-001
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Week of 12/9/2019
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VO015300JWSSV
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P06592-B21
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HPE 15.3TB SAS RI SFF SC DS SSD
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P08612-001
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Week of 12/9/2019
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According to the advisory, the failure is unavoidable unless the new firmware is installed, and SSDs installed at the same time are likely to fail "nearly simultaneously."
Some users experienced this scenario, with multiple vulnerable HPE drives in a server collapsing at about the same time. One user on Reddit says that six of their SSDs died in 15 minutes. Another one writes:
"Just had eight VO0480JFDGT drives fail 2 weeks ago in one server. Each failed within minutes of each other. It took over 2 weeks of HPE dropping the ball until they figured it out."
HPE did not find on its own about the issue in the firmware but learned about it from a SSD manufacturer, which explains why some products already reached the premature end.
Users can check the uptime of their drives with the Smart Storage Administrator (SSA) software, which provides power-on hours for each installed drive.
The saving firmware is HPD8. It is available for the VO0480JFDGT, VO0960JFDGU, VO1920JFDGV, VO3840JFDHA drive models (download for VMware ESXi, Windows, Linux).
It is also available for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL (download for VMware, Windows, Linux).
Correction [11/27/2019] The Hewlett Packard Enterprise Company (HPE) was founded on November 1, 2015, from the splitting of the Hewlett-Packard (HP) company. It is business-oriented and has two divisions. One provides server, storage, and networking solutions, as well as consulting and support, while the other is Financial services and provides "investment and lifecyle strategies to accelerate digital transformation." The company trades under its own ticker symbol, HPE.
Comments
the_moss_666 - 4 years ago
Signed 16bit integer is not enough for hour counter? Who would've thought...
FAdamsXII - 4 years ago
That's not HP, it's Hewlett Packard Enterprise or HPE for short. These are SSDs that HPE uses in a number of their servers and storage arrays.
There's a pretty big difference between HPE and HPI. The old Hewlett-Packard split in two in 2015. HP Inc, what most people know as HP, is the Client PC and Printer company. I'd get it if it was a relatively new thing, but it's been 4, almost 5 years since the split happened.
TheCodeGeek - 4 years ago
Let me guess. HP forgot to randomize the values. DON'T BUY HP FOLKS! I've been saying this for years.
Dominique1 - 4 years ago
This is what is called a Timed Bomb! Guess which company I will avoid like the plague in the future? :faceplam:
HerbxS - 4 years ago
I was recently an HP employee. The HP Z-book they issued me had it's SSD die within a year. I ended up having to order a new Samsung 970 EVO nvme SSD from Amazon because HP could only offer me another used trash SSD.
The way they operate is a joke.
Pouch - 2 years ago
I'm asking myself how I could not see this article earlier.
Pouch - 2 years ago
<p>I'm asking myself how I could not see this article earlier. When my HP laptop with an SSD hard disk failed, and I lost all the stored data, I thought I had done something wrong. I used it for a short period, only a year and a half, and I truly thought that I was bad with it. Now it's clear that HP just hugely failed when producing its laptops. Now I have a Samsung, and I'm very satisfied with how it works. It would be good if more people would see this article because I'm sure many people from those who bought this laptop faced the same problems.</p>