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Apple Service Outage Affects iTunes, iCloud Drive, More

Thirteen Apple Web services were down as of 6 p.m. Eastern time.

By Tom Brant
June 2, 2016
Generic Apple

Several Apple Web services are unavailable for some users following widespread outages on Thursday afternoon. As of 6 p.m. Eastern time, the Apple support website showed that the App Store, iCloud Drive, and Apple TV services were unavailable for some users.

On Twitter, the Apple support team said it was aware of the outages and that the company was investigating. It also said it was aware of an "issue with the App Store."

All told, 13 Apple Web services were listed as "unavailable for some users" at 6 p.m. They did not include iMessage, iCloud Mail, or FaceTime.

Several Twitter users posted photos of the messages they received, most of which sayed that iTunes was "unable to process purchases at this time."

Another Twitter user posted a photo appearing to show a more general error, which read: "Unable to connect to server."

An Apple representative did not immediately respond to a request for comment.

A major service outage in March 2015 affected iTunes and the App Store, with some users unable to connect for an entire evening. Apple said the cause of that outage was an an internal DNS error.

Earlier issues plagued Apple email services and the company's popular iMessage platform in 2013 and 2012.

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About Tom Brant

Deputy Managing Editor

I’m the deputy managing editor of the hardware team at PCMag.com. Reading this during the day? Then you've caught me testing gear and editing reviews of laptops, desktop PCs, and tons of other personal tech. (Reading this at night? Then I’m probably dreaming about all those cool products.) I’ve covered the consumer tech world as an editor, reporter, and analyst since 2015.

I’ve evaluated the performance, value, and features of hundreds of personal tech devices and services, from laptops to Wi-Fi hotspots and everything in between. I’ve also covered the launches of dozens of groundbreaking technologies, from hyperloop test tracks in the desert to the latest silicon from Apple and Intel.

I've appeared on CBS News, in USA Today, and at many other outlets to offer analysis on breaking technology news.

Before I joined the tech-journalism ranks, I wrote on topics as diverse as Borneo's rain forests, Middle Eastern airlines, and Big Data's role in presidential elections. A graduate of Middlebury College, I also have a master's degree in journalism and French Studies from New York University.

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